Delivery Receive Guarantee Services
FREQUENTLY ASKED QUESTIONS
Store information and operations
Food Life is proudly based in Seelong, Kulai, Johor strategically positioned to serve both Malaysian and Singaporean customers with efficient cross-border logistics.
Our opening hours are 9am to 10pm.
Payment methods and invoices
TouchNGo (TNG)/e-wallet QR code, bank transfer, cash on delivery (COD).
Standard payment terms are cash terms, for credit terms we typically offer 7/15/30 days, credit application subject to approval.
Orders and Inventory
No, free shipping is available.
You can stay informed about upcoming promotions and discounts by staying in touch with the Food Life ordering system.
Android:
https://play.google.com/store/apps/details?id=com.hongyun&pcampaignid=web_share
IOS:
https://apps.com/my/app/food-life-vege-fruits/id6447253627
Yes, we do offer pre-order options for items that are temporarily out of stock. All you have to do is contact customer service via WhatsApp to book.
To enjoy our free delivery service, a minimum order value of RM30 per invoice is required. This ensures efficient logistics while maintaining service quality for all customers.
New customers need to contact customer service to open an account before placing orders normally.
In the “remark” section of the order, specify the desired packaging or bundling method, such as “Please package the items” or “Please bundle the items.”
In the “remark” section of the order, indicate the required packaging weight, for example, “Packaging weight: X kg.”
Enter the total quantity required in the “QTY” (quantity) section of the order.
Yes, you can specify the desired packaging or bundling method in the order.
Delivery and Service
Food Life provides free shipping service and helps you deliver it to your door! Currently covering Johor Bahru and Singapore.
Can. You just need to clearly tell the staff your request via WhatsApp.
On the “PLACE ORDER” page, uncheck “USE DEFAULT DELIVERY TIME,” then select the desired delivery date.
On the “PLACE ORDER” page, uncheck “USE DEFAULT DELIVERY TIME,” then click on the date to choose the desired delivery date.
On the “PLACE ORDER” page, simply uncheck “USE DEFAULT DELIVERY TIME” to cancel the default delivery time.
Uncheck “USE DEFAULT DELIVERY TIME,” then click on the desired date to select a specific delivery date.
Make sure to uncheck “USE DEFAULT DELIVERY TIME” and select a suitable delivery date to ensure the order is delivered on time.
Prices and Discounts
At Food Life, we are committed to offering fair and competitive wholesale prices. We regularly introduce promotional campaigns and seasonal discounts to help our customers access high-quality products at even greater value. Our goal is to support your business growth while making every purchase rewarding.
Product Information
Vegetables, fruits, processed foods, sauces/seasonings, dry food, seafood, frozen foods.
We meticulously select through a variety of channels.
Yes. If you don’t have the specific item you want, you are welcome to contact our customer service team in advance to place an order.
Promotions and Specials
Yes, Food Life regularly launches special promotions during major festive seasons. These campaigns are designed to thank our loyal customers and provide greater value through exclusive offers on selected products.
Customer Service and Complaints Handling
If the goods are damaged during transportation or after receipt, please contact customer service. Claims more than three days overdue will not be accepted.
At Food Life, we take all quality concerns seriously. Our team will promptly review each complaint, conduct a thorough investigation, and implement corrective actions where necessary. We continuously improve our processes to prevent recurrence and ensure customer satisfaction.
Customized services
Yes. Customers can choose the vegetable cutting method or packaging method according to their own requirements.
We Welcome Your Feedback
At Food Life, your voice matters. Every suggestion and opinion helps us improve our products, services, and overall shopping experience. We’re committed to listening, learning, and evolving—so that we can serve you better, every day.
Thank you for being part of our journey.
Make grocery shopping easy and fun with our APP.
Download now and start shopping online today!
Make grocery shopping easy and fun with our APP.
Download now and start shopping online today!
Extensive Ingredient Selection
Smart Packing Solutions
Reliable & Timely Delivery
